UCLL values quality and quality assurance greatly. Therefore, we have devised and integrated a system for quality improvement and control.
The PDCA (Plan, Do, Check, Act) cycle is the foundation of systematic quality assurance. The mission, vision and strategic priorities of the college university guide the continuous improvements. Prior successes inspire it.
Quality assurance is in everyone’s best interest: students, personnel, management, alumni and professionals. Everyone is vigilant and gives constructive feedback, based on mutual trust.
Collaboration between various fields and levels strengthens quality. Therefore, its assurance is aimed at:
- all fields of study (education, research and services, student policy, Human Resources, ICT, etc.)
- all target audiences within the organisation (students and personnel, training, expertise units, groups and services, UCLL).
We have developed a system in which work is carried out directly in improvement and quality control. Additionally, we systematically focus on certain themes.
- Each programme has drawn up a policy plan that defines its most important policy priorities. This policy plan is drafted in accordance with in-depth internal and external analyses.
- For the external analysis, dialogue committees are formed with external members who give feedback on the programme.
- We frequently monitor the quality of the theme (thematic quality control).
- The programmes also carry out an analysis on which external experts give feedback. This input is also included in the policy plan.
- Once a year, a state of affairs and a biennial management meeting is held. During this meeting, the programme presents what it has already achieved and what it strives to achieve next.
This process results in possible adjustments to the policy plan.